Bolton Pole Vault Complaint & Reporting Process

 Bolton Pole Vault is committed to providing a safe, inclusive, and respectful environment for all athletes, coaches, volunteers, and parents. This process ensures that concerns are handled fairly, confidentially, and in accordance with Safe Sport principles and Athletics Ontario policies. 

  Complaints may include (but are not limited to):

• Harassment, bullying, or discrimination
• Abuse (physical, emotional, or sexual)
• Inappropriate conduct or boundary violations
• Safety concerns or unsafe training environments
• Breaches of club or Athletics Ontario policies

  Complaints can be submitted in any of the following ways:

A. Email (preferred):
Send details to: boltonpolevault.doug@gmail.com

B. In Writing:
Submit a written complaint to a club executive or designated Safe Sport Officer

C. Verbal Report:
Speak directly to a coach, club official, or Safe Sport Officer (they will document it)

Anonymous complaints may be accepted but could limit the ability to investigate fully 

• Your name and contact information  (if not anonymous)
• Name(s) of person(s) involved
• Description of the incident(s)
• Date(s), time(s), and location(s)
•  Any witnesses or supporting information

  If there is an immediate risk of harm:

• Contact local emergency services (911)
• Report directly to Athletics Ontario or Safe Sport authorities

1. Acknowledgement – Complaint is acknowledged within 3–5 days
2. Initial Review – Determine if it falls under club jurisdiction or must be referred
3. Referral (if required) – Serious cases may be directed to Athletics Ontario or Safe Sport bodies
4. Investigation – Conducted fairly, respecting confidentiality
5. Outcome – Findings and any actions communicated to relevant parties
6. Follow-Up – Ensure resolution and ongoing safety

• All complaints are handled confidentially to the extent possible
• Retaliation against anyone making a complaint is strictly prohibited
• Support will be offered to affected individuals

  Individuals may also report directly to:

• Athletics Ontario
• Sport Integrity Commissioner of Canada (for federally aligned programs)

All complaints and outcomes will be securely documented and retained according to privacy and legal standards.

This complaint mechanism will be reviewed annually to ensure alignment with Safe Sport and Athletics Ontario requirements.

 Name: Doug Wood
Email: boltonpolevault.doug@gmail.com
Phone: 416-346-5818